MacMobles has a large number of home furniture stores distributed throughout Catalonia. They offer their customers a wide range of furniture of all categories and all kinds of decorative elements to create a space that fits the needs of each family.
The company has a single website that encompasses all physical stores. The project arose from the need to sell more from the website, so Javajan proposed an improvement.
The problem arose when the user wanted to contact the company by phone, but contacted directly to MacMobles headquarters, which caused calls to be redirected to the stores and that also caused many customers to abandon the calls halfway.
The proposal was to implement a section where the customer can enter their name, phone, email and select the store they want to be called or the closest to their location. So, applying this improvement, improvements have been made with the commercial department of MacMobles, so that the stores, once they receive an email from a customer who needs information, contact them in less than 24 hours. This period has been established, because the more time it takes to call a customer, the further away this customer is to be able to buy a product.
This solution is intended to: have a more direct communication with end customers, allow to direct customers to specific stores, improve service and achieve more sales.
To view this section: https://macmobles.com/
